Version 1.1 · 2026-09-26

Delivery and returns

In short

We deliver in Lithuania only, through Montonio: to parcel lockers or by courier. You see the available carriers and prices when you choose delivery.
What is in stock ships within 2 working days. Pre-orders ship by the date on the product page.
You can withdraw from a purchase without a reason before it arrives and for 14 days after.
We refund within 14 days of your withdrawal, by the method you paid with.

01Delivery

You choose the delivery method and see its price during checkout, before you pay. The price depends on the carrier and the parcel size.

When the parcel ships you get an email with a tracking link. Parcel lockers usually have it 1–3 working days after dispatch.

If the parcel arrives damaged, take a photo and write to info@kuncewear.com as soon as you can.

02Returns within 14 days

Open your order page (linked in the order email) and press “Withdraw from the contract here”. You get a confirmation email straight away.
Within 14 days, send the product back to Kosmonautų g. 18, LT-68145 Marijampolė (or the parcel locker we give you). You pay the return postage.
We refund within 14 days of receiving your withdrawal, including the cheapest delivery. We may wait until the product or proof of sending arrives, so send us the tracking number as soon as you post it.

You may try the product on as you would in a shop. You can still return it if it has been worn, washed or has lost its labels, but we may then deduct the loss in its value.

Need another size? Return the product and order the new size, so you get it while it is still available.

03Guarantee and complaints

Every product has a legal guarantee of at least 2 years from delivery. The official EU notice about it is below.

Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods do not match the description or do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. More information: europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: contact the seller as soon as possible to report the issue; provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee.

If something is wrong, write to info@kuncewear.com with the order number, what is wrong and photos. Your proof of purchase is the invoice on your order page. We reply in writing within 14 days.

The full conditions are in the terms of sale.